Safehouse Technologies is dedicated to ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realizing that goal.
It is our policy to provide our customers with a range of products and services that are accurate, reliable, repeatable, compliant with specification and consistent with their expectations. These, together with timely delivery of documentation, products, materials and services are central to our operating policy.
We endeavor to deal with all customer concerns efficiently and effectively and to act upon these concerns, where possible, to the best of our ability and to the satisfaction of customers.
We strive to be perceived by our customers as a company whose products, service and support consistently exceed those of our competitors
We will continuously improve our products, services and processes using clearly defined methodologies and making data based decisions
We are working to build a company that is regarded by its employees as one they are proud to work for, that communicates with them, listens and responds appropriately, values them and invests in them
In the event that one of our customers has a problem with our products or our actions, we will react immediately and decisively to overcome it
Wherever possible we will do what we have agreed to do, keeping our customers informed of progress
We strive to be the preferred supplier for our products and services in our chosen field.